Technical Support

Global Service

Matest brand's global presence encompasses all sectors of material testing, as witnessed by its widespread network of distributors and agents, ready to satisfy the requirements of every kind of customer on every continent. Providing support and technical assistance throughout all the phases of the relationship with our customers is our competitive advantage.

Commissioning, maintenance and repair operation

Matest products can be installed and powered up by our technicians or distributors, at our plant or at customer facilities, upon request to Matest export sales department.

In order to provide you with faster and more efficient after-sales service, we would like to recap our Customer Support Guidelines.
Keep in mind the following essential points:

  • The only person you have to contact is your Area Manager;
  • Make sure you have all the required information before contacting us.

Customer Support Guidelines  Customer Support Guidelines  Customer Support Guidelines

Return of goods

Before sending your products back, ask for the Return to Vendor’s Number (RTV) to Matest export sales department. Any return must be approved prior shipping: goods received without permission will be returned to the customer.

Spare Parts

Matest customers can count on a complete, well-organized, and available stock of original spare parts. Spare parts and accessories are kept for 10 years on all major products. Submit the Service form to ask for spare parts availability and quotation.