Matest.com

Services

Quality and Accreditations

Matest’s strength lies in controlling the entire production process, from design to after-sales support, with constant attention to quality.

Every stage of the production process, from selecting components to creating the most technologically advanced products, is subject to strict controls to ensure high standards and reliable performance over time.

We are constantly committed to developing solutions that meet evolving regulations, customer needs, and industry challenges. We believe in continuous innovation as a driver of growth and excellence.

Thanks to state-of-the-art digital technologies, our Quality department optimizes efficiency, reduces non-conformities, and promotes sustainable solutions. A structured and shared Quality Management System involves every level of the organization, ensuring a collective commitment to continuous improvement.

Calibration Center LAT No. 00423

Calibration Center LAT No. 00423

Matest is also accredited as a Calibration Laboratory for force and deformation measurements, in accordance with EN ISO/IEC 17025 standards and EA/ILAC requirements. This recognition demonstrates our technical competence and compliance with international standards.

Accredia

00423

Accreditation Tables

Accreditation Table 1
Accreditation Table 2

A Global Service

Developing innovative products is our strength, but customer service remains our priority.

Service and Technical Support

Matest relies on a team of experienced technicians and a global network of distributors, ready to understand customer needs and intervene to resolve any issues promptly and effectively.

Our Support Team and distributor network follow strict procedures for inspections and repairs, documenting all activities and replacement parts used.

MatestLab

MatestLab is Matest’s training center dedicated to the technical growth of customers and partners.
Through training sessions and annual courses conducted by engineers and product specialists, the laboratory provides comprehensive preparation on equipment use and proper operational procedures, combining theory and practice in a highly specialized environment.

  • Theoretical and practical training on Matest equipment
  • Courses conducted by Matest specialists
  • In-person or remote sessions via interactive webinars
  • Training available in multiple languages for international customers
Returns Management

Matest’s returns management procedure is designed to ensure traceability, efficiency, and speed in interventions.

Every return of equipment or spare parts must be pre-authorized to allow proper identification of the material and precise tracking of the repair status.

  • Mandatory request for a Return Authorization Number
  • Approval required before shipping
  • Unauthorized returns are sent back to the customer
  • The return number allows identification of the material and tracking of the repair
Spare Parts

Matest ensures operational continuity and long-term reliability through structured management of spare parts.

Even for older machines, the availability of original components preserves equipment performance and value over time.

  • Original spare parts available even for older machines
  • Large, organized, and functional stock
  • Guaranteed supply of spare parts and accessories for at least 10 years
  • Spare parts requests through the “Service Request” form in the Contacts section